How to Provide Excellent Customer Service

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About the author

Gerry MacPherson

Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers.

This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.