About the author

Gerry MacPherson

<p>Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed &amp; breakfasts visitation experience. He has spent 1000&#39;s of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000&#39;s of customers.</p><p>This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.</p>