The Song of Significance: A New Manifesto for Teams
By Seth Godin
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About this ebook
The Song of Significance is a rousing contemplation on work: why it is the way it is, why it’s gotten so bad, what all of us–especially leaders–can do to make it better.
Economic instability and the rise of remote work have left us disconnected and disengaged. Alarmed managers are responding with harsh top-down edicts, layoffs, surveillance and mandatory meetings. Workers are responding by quiet quitting and working their wage. But it doesn't have to be this way.
Through 144 provocative stanzas, legendary business author Seth Godin gets to the heart of what ails us; he shows what’s really at the root of these trends, and challenges us to do better in ways that matter.
The choice is simple. We can endure the hangover of industrial capitalism, keep treating people as disposable, and join in the AI-fueled race to the bottom. Or we come together to build a significant organization that enrolls, empowers, and trusts everyone to deliver their best work, no matter where they are.
This is a book to share with bosses and co-workers, to discuss and put to action. No matter what our role, it’s within our power to change. Because, as Godin writes, “Humans aren’t a resource. They are the point.”
Seth Godin
Seth Godin is an entrepreneur, speaker, and the bestselling author of a number of business books, including E-Marketing—the first book ever published on how to do business online—as well as Permission Marketing, This is Marketing, The Practice, and The Song of Significance.
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The Song of Significance - Seth Godin
Portfolio / Penguin
An imprint of Penguin Random House LLC
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Copyright © 2023 by Do You Zoom, Inc.
Penguin Random House supports copyright. Copyright fuels creativity, encourages diverse voices, promotes free speech, and creates a vibrant culture. Thank you for buying an authorized edition of this book and for complying with copyright laws by not reproducing, scanning, or distributing any part of it in any form without permission. You are supporting writers and allowing Penguin Random House to continue to publish books for every reader.
Library of Congress Cataloging-in-Publication Data
Names: Godin, Seth, author.
Title: The song of significance: a new manifesto for teams / Seth Godin.
Description: New York: Portfolio/Penguin, [2023]
Identifiers: LCCN 2023001871 (print) | LCCN 2023001872 (ebook) | ISBN 9780593715543 (hardcover) | ISBN 9780593715550 (ebook)
Subjects: LCSH: Leadership. | Employee motivation. | Organizational behavior.
Classification: LCC HD57.7 .G6323 2023 (print) | LCC HD57.7 (ebook) | DDC 658.4/092—dc23/eng/20230113
LC record available at https://lccn.loc.gov/2023001871
LC ebook record available at https://lccn.loc.gov/2023001872
Cover design: Brian Lemus
Cover image: IADA / Shutterstock
book design by meighan cavanaugh, adapted for ebook by estelle malmed
pid_prh_6.0_148340210_c0_r0
Contents
Cover
Title Page
Copyright
Epigraph
1. You Don’t Need Me to Tell You This
2. We Can Do Work Better
3. The Best Job You Ever Had
Three Songs
4. The Song of Increase
5. The Song of Safety
6. The Song of Significance
Toward Significance
7. What Do People Want?
8. What Do Companies Need?
9. When You See a Fork in the Road
10. McDonald’s Is Safe
11. The Challenge of Having It Both Ways
12. Learning from the Edges
13. Let’s Get Real or Let’s Not Play
14. Kinds of Work
15. Which Kind of Work Do We Actually Value?
16. Significant Organizations Create an Impact
17. Toward Better
18. The Song of Safety (Chorus)
19. Where Are the Leaders?
20. Blame All the Way Down
21. The Impartial Conversation
22. Questions Worth Asking
23. Before We Begin
24. Together toward Significance
25. A Compass before We Draw the Map
What Happened to Management?
26. The End of Industrialism and the Sputtering of Productivity
27. Where Did the Productivity Go?
28. Stakes and Trust
29. The Race to the Bottom
30. Prizes for Standing on the Red Dot
31. Searching for an Even Better Stopwatch
32. The Half-Life of a Great Organization
33. Return on Assets
34. The Free-Market Exchange of Labor
35. Kinko and Sleepy
This Time, with Meaning
36. When We Sing the Song Together
37. Loose/Tight Properties
38. Carpets Are a Dirty Business
39. Compliance and Change
40. Trick or Treat
41. The Problem with Human Resources
42. Two Years That Changed the World
43. Simplified into Jerks
44. How Do I Get People to Do What I Want?
45. Opening the Door to Possibility
46. The Generous Audacity of Significance
47. Searching for Kokoro
48. Washing a Car Is Significant If You Do It Right
49. Focusing on the Extreme User
50. Beware False Proxies
51. Becoming Resilient
52. Fear Is Easy
53. Impacts on the Future
54. Labor, Work, and Action
55. Relocating the Center
56. Go Back and Get It
57. Creating the Conditions
58. The Opportunity to Contribute
59. What People Want
60. Innovation Is a Form of Resilience
61. The Places In Between
62. And We Linger
63. Golf or Surfing?
64. Beware the Trickster
65. The Lintel and the Limen
66. Significant Work Is Project Work
67. The Work to Be Done
68. Kathrin Jansen Saved the World
69. My Stomach Doesn’t Know That My Pocket Is Empty
70. James Daunt Saved the Bookstore
71. Where Does the Water Go?
72. Filling In the Blanks
The Commitments
73. The New Way of Work Is Mutual
74. The Significance Commitments
75. We’re Here to Make Change Happen
76. We Are Acting with Intention
77. Dignity Is Worth Investing In
78. Tension Is Not the Same as Stress
79. Mistakes Are the Way Forward
AN ASIDE ABOUT THE SCOUT BEES
80. Take Responsibility, Give Credit
81. Criticize the Work, Not the Worker
82. Turnover Is Okay
83. Mutual Respect Is Expected
84. Get to vs. Have to
85. Standards Instead of Obedience
86. Do the Reading
87. Show Your Work
88. Make It Better
89. Celebrate Real Skills
Let’s Get Real: New Skills for a New Way of Work
90. Real Skills Are a Way Forward
91. What Can We Teach?
92. Work to Be Done
93. The Power of a Confident Coach
94. Harry Brighouse Is Calling on You
95. Autocratic Bullying Is Not Enrollment
96. Leadership and Dissent
97. Professionals Say No
98. The Risk of Listening
99. Clarity and the Words Unsaid
100. Aunt Helen Was Tough
What We Make and How We Talk About It
101. What We Produce Is Change
102. You Can’t Make Me Stop Caring
103. The Federation
104. The Challenges of the Journey (Starting and Stopping)
105. Hurt People Hurt People
106. How Am I Doing?
107. Thin-Slicing
108. What Time Does the Gym Open?
109. Work Worth Doing
110. A Word List
Pathfinding
111. Don’t Bring a Stopwatch to a Poetry Slam
112. Who Decides What’s Next?
113. If We Make Decisions . . .
114. Pivots and New Paths
Meetings Are a Symptom
115. Meetings Are a Problem and a Symptom
116. Before the Digital Age, We Came Together In Person
117. Zoom, Wasted
118. Honeybee Democracy
119. A Week without Meetings
120. What Are Meetings For?
121. A Significant Meeting Is Different
122. Toward a Zoom Agreement
123. The Modern Meetings Challenge
Creating a Significant Organization
124. Mileposts on the Road to Significance
125. Important Organizations Make Change Happen
126. Humans Are Not a Resource
127. Management Is Not the Same as Leadership
128. Enrollment Is More Powerful Than Coercion
129. Culture Can Amplify Enrollment
130. Seek Out Useful Impostors
131. Leaders Create the Conditions for Culture
132. Page 19 Opens the Door
133. It’s the Work, Not the Worker
134. Embrace Uncertainty
135. Seek Out the Benefit of the Doubt
136. Withhold Definition
137. Avoid False Proxies
138. Rigorous Standards
139. Scale Is Not the Point
140. Hiring Is Not Dating
141. Find Positive Uses of Tension
The Broomstick
142. Management vs. Leadership
143. Perhaps the Yellow Brick Road Is the Point
144. The Wonder of the Swarm
Acknowledged
Appendix
About the Author
_148340210_
When you dance on the edge of infinity,
there’s always enough . . .
because you aren’t taking opportunity
from anyone else, you’re creating it.
1. You Don’t Need Me to Tell You This
If you’ve been paying any attention at all, you already know: work isn’t working.
If you’re a boss, you’re probably frustrated, confused, and under a lot of pressure. You see missed opportunities and broken promises.
And if you’re working for a boss, my guess is that you’re feeling the very same thing.
The problem lies with us.
It’s due to decisions we unknowingly made years ago, to the indoctrination we force on each other, and to our terrible reflex to double down when things get hard. We’re getting better and better at making it worse.
This is a short book about a fork in the road, about a decision we all get to make. Each of us can show up in our own way, but the choice is the same: to lead, to create work that matters, and to find the magic that happens when we are lucky enough to cocreate with people who care.
We can do well and do better at the same time. In fact, it’s the only useful way forward. We can create the best job someone ever had, the best experience any customer can imagine—and build organizations that are regenerative, resilient, and powerful.
We’ve lived with the grind for so long that it’s easy to imagine that we’re stuck with it, but better is within our reach.
2. We Can Do Work Better
We’re letting our employees and bosses down. They’re letting us down too.
They need more from us, and we need more from this job.
We go to work with dreams and energy and drive but leave each day a bit more depleted. We bring trust and enthusiasm, but it feels wasted.
Our team can do better. Our effort can matter. If we want to do work better, we’ll need to understand what’s possible. Let’s get real. We can choose to lead.
3. The Best Job You Ever Had
What would today be like if you could honestly describe your job that way? And what if all your coworkers felt the same way? Imagine being an investor, a customer, a participant in that sort of organization.
I asked ten thousand people in ninety countries to describe the conditions at the best job they ever had. Here are the characteristics they chose most often:
The top four items (people could choose more than one answer) overwhelmingly came out ahead:
I surprised myself with what I could accomplish
I could work independently
The team built something important
People treated me with respect
Nothing else compares.
Yes, we need to make a living.
But how do we make a life?
It might not be simply about the money.
When the world is in turmoil, when our health is at risk and the future seems murky, perhaps paychecks and productivity simply aren’t enough.
Perhaps we can’t manage our way into the future.
What if we created the best job someone ever had?
What if we built an organization people would genuinely miss if it were gone?
How much better would our work be if we could simply talk about the work without hesitation?
What if the work we did made things better?
Mozart, not Muzak.
Three Songs
If you’re not drowning,
you’re a lifeguard.