Government departments are constantly challenged with changing environments, complex socio-economic issues and shifting policy direction. Organizations and their teams need to be agile, resilient and future-proof.

Enter Design Thinking!

Design Thinking is a human-centered approach that provides the structure and the tools to turn challenges into opportunities. It helps to increase innovation, build resilience and create efficiencies. Design thinking excels at distilling a complicated challenge into clearer, more manageable problems. It also helps to identify and ensure user needs are at the core of each phase of the design process. It stimulates teamwork and collaboration, while mitigating uncertainty and future shocks.

This book introduces the key steps of design thinking to give your team confidence in using this systematic design approach to creative problem-solving at work. Equipped with real-world examples, it provides guidance for implementing a user-centric design to deliver the best possible services and solutions.

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'The steps that are covered in this book, especially empathizing with the clients or end users, was a critical success factor in the release of the new digitized application process and has a direct impact on the lives of Canadians.'

Jason Mombourquette - Director General, Royal Canadian Mounted Police

'Super easy to read, loved the examples and the illustrations. The book helps me realize that prototyping is somewhat natural for us and it's an essential step to create solutions that work.'

Liz McKeown - Executive Director, Treasury Board of Canada Secretariat