Now with Foreword by Dr Brian Littlechild, Research Lead for Social Work, University of Hertfordshire/Vice President, European Research Institute for Social Work.

This is a humorous handy, indispensable guide for students, aspiring, new and experienced health and social care staff. Also valuable for the public, who take part in co-production or public participation or need to speak to heath and care professionals. It is a roadmap, highlighting frequently utilised words by managers on their favourite subject of journeys!

Realistic yet sometimes comical and cynical translations are provided to clarify what is really being said.
So this is great as a gift for a work colleague, friend, team member, any time of the year.

Learn practical keywords and phrases used in the health and care sector so you can quickly figure out what managers are saying without having to ask lots of questions. This compelling self-help book gives you the advantage of 'talking like a boss’ and to knowledgeably take part in strategic, high level, and complex conversations.

This unique, funny book will brighten your day, motivate and help you when you don’t know what to say and also help you develop key communication skills

'Manage Your Language - How to Get Ahead in Health and Social Care' is the first of an innovative, unique unrivalled new series to demystify common words and key phrases used by managers. It is essential reading, full of overheard gems from real-life conversations, such as:

•‘It’s not a race but a journey.’

•‘We will take that conversation forward tomorrow.’

•‘The patients are falling through the cracks.’

•‘People are bouncing around health and social care services.’

•‘How are you going to move your metric?’

ORDER your copy today! Praise for Manage Your Language

Compulsory reading for all health and social care meetings “experts in their field” personnel!!!

- Carys Martin, Carer and Mental Health representative

Very good, it’s amazing how people use the same terms no matter where you work in the NHS

- John Clarke, Change Agent and Supervisor Northern Ireland Ambulance Service

So funny – and so apt!! I absolutely love it. Big up for some plain talking!!!

-Mairead O’Siochru, Learning, development and improvement team, Royla College of Nursing

About the Author

Carolyn has over 30 years’ experience in the health, social care, and education sectors in the UK. She wants to demystify the language used by managers and for your learning experience to be an absolutely phenomenal and fun journey. She passionately believes in the need for clear and frank conversations. This way we will deliver the best care as efficiently and effectively as possible for patients and carers.

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