​​​​​​​Shuping England is a senior contact center operations executive with over 10 years of experience in leading large-scale multimillion-dollar contact centers as well as contact center BPO management. Shuping drives robust revenue growth through a strong leadership presence, staff empowerment, and client-focused strategies. She is also a Certified Leadership coach, trainer, and mentor through Maxwell Leadership. She is a National Board member of NACSMA, the North American Customer Service Management Association. Shuping holds two bachelor's degrees. (Bachelor of Organizational Leadership—Project Management and Bachelor of English Education). Shuping enjoys spending time with her family when she is free. She has a special interest in cooking and gardening and does a lot of reading. She is also the mother of two remarkable children.​​​​​​​