First shared on Reddit's Tales from Tech Support, this is the tale of Selben's first job in IT support, and the superhero mentor he was lucky enough to have. Through calming irate customers, to internet outages, and even handling a haunted office, Selben and Soda tackle it all.
Thirteen short stories have been collected and edited for your enjoyment, including two never before shared anywhere! If you've ever done any sort of customer service, you'll get a kick out of these stories.
And remember, if you need to distract an angry customer while you fix their computer, just talk about food!
The IT Newbie
Selben lives in the beautiful Pacific Northwest with his wife, and two dogs named after EverQuest raid bosses (both are horribly misnamed).
He is an avid writer and gamer (PC, tabletop, and card games), when not working in the IT field. A year ago, he discovered r/talesfromtechsupport on Reddit and felt inspired to share his own stories.
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