Too many teams of highly talented people get stuck in frustration and intractable problems. Mistrust among the members is often the root cause. When safety is lacking, people withhold their opinions, posturing becomes routine, and mediocrity abounds. Once safety is restored, it's like a logjam breaks; the team rediscovers its latent energy to overcome challenges. I've helped many groups through this transition by applying the 60 lessons in this book. They will work for you too.

Some of us have blind spots on the impact we have on our relationships. We sow seeds of mistrust without even knowing it, label others as untrustworthy, and then react accordingly. Throughout these pages, we will flip on the light switch to see what we're doing with and to those around us.

There is nothing quite like the joy that comes with genuine trust. To fully trust another person is the height of vulnerability and security, while to have earned someone's trust is a great honor and rare privilege. To be trusted is to be accepted—and respected—as the unique person we are.

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