About the author

Bruce Prins

<p><strong>Bruce Prins</strong> is a South African-born hospitality professional, leadership mentor, and writer whose work explores the intersection between service, psychology, and human potential. With over two decades of experience leading hotels and teams across Africa, Bruce brings a grounded, real-world perspective to every page he writes.</p><p>His books draw from the heart of the hospitality industry, where emotional intelligence meets operational excellence, and from his passion for helping people grow into confident, competent, and compassionate leaders. Whether he is unpacking the psychology behind great service, guiding new managers through the realities of leadership, or reflecting on the habits that define personal success, Bruce writes with honesty, warmth, and clarity.</p><p>Recently based in Nigeria, he combines his professional insight with a teacher's instinct and a storyteller's touch, making complex ideas accessible and deeply relatable. His work encourages readers to think critically, lead with integrity, and rediscover the human side of business in a fast-changing world.</p><p>When not writing or coaching, Bruce can often be found designing practical training tools, developing digital learning platforms, lecturing on entrepreneurship, or mentoring young professionals who want to make their mark in the service industry.</p>