About the author

Mamdouh Mounir

<p>Mamdouh is a seasoned professional with over 20 years of experience in customer experience management and sales and distribution optimization. He has held senior positions in leading telecom companies.</p><p>Throughout his professional career, he empowered businesses to achieve success through customer-centric strategies and optimized sales channels. from transforming call centers into profit centers to boosting market penetration with innovative approaches.</p>